Terms of service

Article 1 - Parties
1a Seller
Trade Name:Regnum Industry Furniture Construction Industry and Foreign Trade Ltd.Sti.
Address:Koza Mahallesi, Hoşdere Yolu, 1644Street, Bahçeşehir Furniture Bazaar, G1 Block No:16 Esenyurt/Istanbul
Phone:0 (212) 672 77 22
Email address:info@regnumendustri.com
Product return address:Regnum Industry – Koza Mahallesi,Hoşdere Yolu, 1644Street, Bahçeşehir Furniture Bazaar, G1 Block No:16 Esenyurt/Istanbul
1b Receiver
Name – Surname/TC.No
address
Telephone
Email

Article 2 - Subject
The subject of this contract is www.dekocadde.com, which belongs to the buyer and the seller.
It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualifications and sales price are specified below, which are ordered electronically from the e-commerce site. The buyer, the seller's name, title, full address, phone and other
access information, basic characteristics of the product subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc.All preliminary information about the goods subject to sale and the use of the right of"withdrawal"and how this right can be exercised.
official authorities, etc.that the seller has been informed clearly, comprehensibly and appropriately on the internet site (www.dekocadde.com) about the
accepts and declares that he/she confirms in the environment and then orders the product in accordance with the provisions of this contract.The preliminary information on www.dekocadde.com and the invoice issued on the order given by the buyer.
are integral parts of this contract.

Article 3 - Contractual Product/Payment/Delivery Information Electronically
The type and type of product/products, quantity, brand/model, sales price, payment type, delivery person, delivery address, invoice information, shipping fee are listed below.
as statedThe person to be invoiced and the person making the contract must be the sameThe information below must be correct and complete.The Buyer agrees to fully compensate for any damages that may arise from the inaccuracy or incompleteness of this information.Also, any possible
The buyer also accepts all kinds of responsibility. The seller reserves the right to stop the order when the information provided by the buyer does not correspond to the truth.In cases where the seller detects a problem with the order, if the buyer cannot reach the buyer through the phone, e-mail and postal addresses given by the buyer, he stops the processing of the order for 15 (fifteen) business days.The buyer is expected to contact the seller regarding the issue during this period.If no response is received from the buyer within this period, the seller cancels the order so that both parties are not harmed.
Received Product(s)
Payment Type:Credit Card/Bank Transfer or EFT
Person to be delivered:
Phone number:

Article 4 - Contract Date and Force Majeure Contract date is the date when the order is placed by the buyer and then actively recorded in the system.
The debts and responsibilities of one or both of the parties, which are not present or foreseen at the date of signing of the contract, that develop beyond the control of the parties, and that, in the event of their emergence,
situations that make it impossible for them to fulfill them or to fulfill them on time will be considered as force majeure (Natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.).The party that occurs in the person of force majeure shall notify the other party immediately and in writing.
will not be held liable for their failure toIf this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate the agreement unilaterally.
Article 5 - Rights and Obligations of the Seller
5.1The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2Persons under the age of 18 (eighteen) cannot shop at www.dekocadde.com e-commerce site operating within Regnum Edustri.The seller will assume that the age specified by the buyer in the contract is correct.
5.2www.dekocadde.com is not responsible for price errors caused by system errors.On the other hand, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website.
cannot be found.
5.3You can shop at www.dekocadde.com by credit card (VISA, MasterCard etc.) and bank transfer or EFT.Orders that are not transferred within 3 (three) business days from the date of order will be cancelled.Processing of orders
The time of receipt is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or it is determined that the transfer (EFT) has reached the bank accounts.

Article 6 - Rights and Obligations of the Buyer
6.1The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.
6.2Buyer, together with placing the order, agrees to the terms of the employment contract.
accepts and undertakes that it is deemed to have accepted it and that it will make the payment in accordance with the payment method specified in the contract.
6.3The buyer, on the website of www.dekocadde.com, the name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc.All preliminary information about the goods subject to sale and the use of the right of"withdrawal"and how to use this right, official authorities to which they can submit their complaints and objections, etc.He/she accepts and declares that he/she has clear, understandable and appropriate information on the subject of the internet and confirms this preliminary information in electronic environment.
6.4Depending on the previous article, the Buyer, product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings are made on www.dekocadde.com order/payment/use procedure.
declares that he has read the information and given the necessary confirmation in electronic environment.
6.5The buyer agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and delivery note at the time of return, in case he wishes to return the product he has purchased.

Article 7 - Order/Payment Procedure
Order:
After the TL amount of the products added to the shopping cart, including VAT, is approved by the buyer, credit card payments are processed via iyziPOS.Before orders are shipped, the customer is emailed that their order is preparedAny disruption in the process or problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone/fax/e-mail ways specified in the contract.when necessary
the buyer may be asked to speak with his bankThe processing time of orders is not the moment the order is placed, but the moment when the collection accepted from the credit card account is made or the transfer or EFT is determined to reach the seller's accounts.
In case it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is informed in a clear and understandable manner and gives approval without delay, another product of equal quality and price may be sent to the buyer, or a new, new product may be sent to the buyer. product
may be sent, the product may be in stock or the other barrier to delivery may be expected to be removed, and/or the order may be cancelled.
In cases where it becomes impossible to fulfill the delivery obligation of the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within 14 (fourteen) working days at the latest, and the contract is canceled.In such a case
The buyer will not claim any additional material and moral damages from the seller.
Payment:
In payment by wire transfer/EFT, the buyer can transfer www.dekocadde.com to Yapıkredi Bank and Kuveyt Türk Bank accounts.If EFT is made, the date of transfer to the account will be taken into account.When making money order and/or EFT, the"Sender Information"must be the same as the Billing Information and the order number must be written.After the delivery of the product, the buyer's credit card
If the relevant bank or financial institution fails to pay the price of the product to the Seller due to the unfair or unlawful use of the product by unauthorized persons, which is not due to his fault, the buyer is obliged to send the product delivered to him to the seller within 10 (ten) working days.In similar cases
Shipping costs are the responsibility of the buyer.

Article 8- Shipping/Delivery Procedure
Shipment:
With the sending of the order confirmation e-mail, the product/products are given to one of the courier companies that the seller has an agreement with.
Delivery:
The product/products will be delivered to the address of the buyer through one of the cargo companies that www.dekocadde.com has a contract with.Delivery time is up to 7 (seven) working days from the sending of the Order confirmation e-mail and the conclusion of the contract.Buyer in writing or on a continuous basis.
This period can be extended for a maximum of 10 (ten) days, provided that it is notified via the data carrier.
In the regions where the Cargo Company delivers one day a week, there may be a change in the specified day time in cases such as some social events and natural disasters, when there are inaccuracies or deficiencies in the shipping information.Due to these changes, the buyer cannot impose any responsibility on the seller. If the product is to be delivered to a person or organization other than the buyer, the person or organization to be delivered does not accept the delivery,
The seller is not responsible for the extra shipping costs that may arise from the inaccuracy in the shipping information and/or the buyer's absence.
If the product/products did not reach the customer within the specified days, delivery problems should be reported immediately to customer services by e-mail (bilgi@dekocadde.com) or by phone (0 212 672 77 22).In case of damaged packages, the damaged packages should not be received and a report should be made to the cargo company representative.After the package is received by the buyer, it is accepted that the cargo company has fully fulfilled its duty.The package was not accepted and the report was kept.
If so, the situation should be reported to the seller's customer service as soon as possible, with the copy of the report remaining with the buyer.

Article 9 - Procedure Regarding Product Return and Right of Withdrawal
Product Returns:
The buyer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods, without giving any reason and without paying any penalty.
In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices of the seller delivered with the product completely and correctly, sign, send one copy to the seller with the product, and keep the other copy at his disposal.The right of withdrawal starts from the day the goods are delivered to the buyer.If the returned product or products are returned due to arbitrary circumstances, the cost should be borne by the buyer.
However, if there is a faulty product situation caused by the seller, the cost must be covered by the seller.There is a right of withdrawal for products prepared in accordance with the wishes of the buyer and/or expressly his personal needs.
is notIn case the buyer exercises his right of withdrawal, the seller will return the total amount received and any documents that put the consumer in debt, if any, within 10 (ten) working days at the latest, from the receipt of the invoice containing the withdrawal notification, without incurring any expense to the consumer.The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal.However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller
The general return period for any product purchased inadvertently is 7 (seven) business days.Within this period, the return of the products whose packaging has been opened in such a way that the product will be damaged will not be accepted.Returns should be made with the original packaging and the invoice. In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded. non-refundable. For product return, the situation should be referred to customer service as a priority.
must be forwardedThe information about sending the product as a return is sent to the customer by the seller.After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the cargo company that makes the delivery to the buyer's address.
If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card or bank account.No refund will be made until the product is returned.The time for the credit card refunds to be reflected on the credit card accounts is at the discretion of the relevant bank.
If the purchase is made with a credit card and in installments, the credit card refund procedure will be applied as follows:If the buyer has sent the purchase request for the product in installments, the bank pays the buyer back in installments.After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the bank to the bearer's accounts in installments so that the parties involved do not become victims.The installment amounts paid by the buyer until the cancellation of the sale are sent to the card every month if the return date and the card's account cut-off dates do not coincide.
1 (one) return will be reflected and the buyer will receive the installments paid before the return for another month after the installments of the sale, as much as the number of installments he has paid before the return, and will be deducted from his current debts.In case of return of goods and services purchased with a card, the seller cannot pay the buyer in cash in accordance with the contract he has made with the bank.In the event of a return transaction, the merchant, namely the seller, will make the refund via the relevant software, and since the seller is obliged to pay the relevant amount to the bank in cash or on credit, the buyer cannot be paid in cash in accordance with the procedure detailed above.Credit card refund is made by the bank in accordance with the above procedure, after the buyer pays the bank a single payment.
will be done.

Article 10 - Warranty
Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 (two) years against all kinds of manufacturing defects under the following conditions:
Applies to consumers covered byFor commercial works, the provisions of the Turkish Commercial Code shall apply.

Article 11- Confidentiality
The information given by the buyer to the seller in order to make the payment with the information specified in this contract is sent by the seller 3It will not be shared with individuals.
The seller will only be able to disclose this information within the framework of the existence of an administrative/legal obligation.If the seller has the information requested from him within the scope of any judicial investigation with documented research capacity, he can provide it to the relevant authority.Credit card information is never storedCredit card information is only used for provisioning by securely transmitting to the relevant banks during the collection process and is deleted from the system after provision.Information such as the buyer's e-mail address, postal address and telephone are only used by the seller for standard product delivery and information procedures.In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12 - Authorized Courts and Enforcement Offices in Case of Dispute
In case of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the buyer or seller are authorized up to the value announced by the Ministry of Industry and Trade in December each year.

Article 13 – Notifications and Evidence Contract All kinds of correspondence between the parties under this contract will be made via e-mail, except for the obligatory cases listed in the law.The Buyer, with the official books and commercial records of the www.dekocadde.com e-commerce site, in case of disputes that may arise from this contract,
that the electronic information and computer records kept in its database and servers will constitute binding, definitive and exclusive evidence,It accepts, declares and undertakes that it is in the nature of an evidential contract within the meaning of the article.